PRIVACY POLICY

Last updated: August 6, 2026

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service, the Shell Roofing website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.

WE DO NOT SELL YOUR INFORMATION

Vertex Prestige Developments LLC DBA Shell Roofing does not sell, rent, or trade your personal information to third parties for any purpose. This applies to all personal information we collect, not only phone numbers and SMS consent data. Any limited sharing we do is described in the "Service Providers" section below, and is strictly to operate and deliver our Service — never to generate revenue from your data.

INFORMATION COLLECTION AND USE

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. The information that we collect will be used to contact or identify you.

HOW WE USE YOUR INFORMATION

We use the information we collect for purposes such as:

- Responding to inquiries and service requests

- Communicating with you regarding your inquiry

- Sending service updates or relevant information

- Improving website functionality and user experience

- Analyzing website traffic and performance

LOG DATA

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

COOKIES

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

SMS / TEXT MESSAGING TERMS

By submitting your phone number through our website or forms, you consent to receive text messages (SMS) from Shell Roofing related to your inquiry, appointment scheduling, and follow-up communications.

Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

No mobile information will be sold, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Information shared with subcontractors or third-party service providers in support services, such as customer service, is subject to a Business Associate Agreement and prohibits them from using data received for any other purpose. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

DATA RETENTION

We retain phone numbers, opt-in consent records, and related communication data for as long as necessary to comply with applicable telecommunications regulations and to respond to potential disputes or audits — generally for a minimum of ten (10) years from the date consent is obtained, or longer where required by state or federal law. Other personal information is retained only as long as necessary for the purposes described in this policy.

SERVICE PROVIDERS

We may employ third-party companies and individuals due to the following reasons:

- To facilitate our Service;

- To provide the Service on our behalf;

- To perform Service-related services; or

- To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

SECURITY

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

YOUR PRIVACY RIGHTS AND CHOICES

You have the right to:

- Opt out of marketing communications at any time

- Unsubscribe from emails using the unsubscribe link

- Opt out of SMS messages by replying STOP

- Request updates or corrections to your personal information

- Request deletion of your information where applicable

To exercise these rights, please contact us using the information below.

LINKS TO OTHER SITES

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHILDREN'S PRIVACY

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Vertex Prestige Developments LLC DBA Shell Roofing

Website: shell-roofing.com

16365 Park Ten Pl Ste 110

Houston, TX 77084

Phone: +1 (737) 497-3475

Email: [email protected]